Equipment returns
Equipment can be returned in its original condition within the policy window. Each return is inspected before a refund is processed by customer support.
Condition required
Before refund
Refund processing
How to return
Follow these steps to request authorization, repack the equipment, and receive your credit. Postage, packaging, and freight guidance follows each step.
Contact customer support to request a return authorization before posting any equipment.
Return the item in its original condition and packaging, following the return postage and freight handling guidelines.
Once the return is inspected, customer support processes your refund and confirms the outcome.